PURPOSE
The OESA Warranty Management Council provides a forum for senior executives or functional managers responsible for warranty or the warranty process to identify and address strategic issues, share best practices, recommend solutions and promote the welfare of the supplier industry by supporting the effective implementation of warranty practices.
MEMBERSHIP
Council membership is available to the senior executives or functional managers responsible for warranty or the warranty process of OESA regular member companies. Membership on the council is held by an individual rather than by a company. Only executives from OESA regular member companies are eligible to participate.
Eligibility is determined by the council board of governors based on the perceived ability of prospective members to participate and contribute in council discussions and activities. As a peer group comprised of senior warranty executives, industry and professional experience are important determinants used by the board of governors in considering potential members.
The council adopted a policy to allow designated alternates to attend meetings in instances when the regular member is not available. It is expected that the alternate will be an executive-level representative, able to speak on behalf of the member company, briefed and prepared for the meeting.
Cost of membership is $900 per year.
2012 UPCOMING COUNCIL MEETING DATES
June 28
September 27
December 6
MEETINGS
The council meets quarterly at member-selected times and locations. Meetings follow an agenda and feature a roundtable format to discuss previously identified issues. Council members discuss topics and exchange opinions and ideas resulting in either a resolution of the issue or a plan for investigation and analysis. In some cases, issues could result in white papers presented to the OESA board of directors for approval. Results produced by the council are available to OESA members and the public for a reasonable fee.
Speakers may be invited to give presentations on specific issues or topics of interest. Such speakers are typically the leading executive or expert on the subject of interest from industry, academia or government.
Recent focus of Warranty Management Council meetings include:
- CLEPA European Warranty Activities
- Consumer-Centric Warranty Management
- GM Warranty Sharing Program
- Trends in Auto Warranty Management
GOVERNANCE
The OESA Warranty Management Council is organized around a board of governors, setting direction of council activities and counseling OESA staff on programs and special issues. A council chair is selected by the board of governors annually. The council is accountable to the OESA board of directors.
The OESA Warranty Management Council is a functioning peer group of the Original Equipment Suppliers Association. For more information, contact Keiyania Mann at 248.952.6401 ext. 236 or Click Here to E-mail.