The “OESA Comparative Analysis of OEM Warranty Programs in North America, 2011” providessuppliers with tools to drive best practices in warranty management, flow information through the tiers, and, ultimately drive toward zero or near-zero warranty.  The document provides an overview of each OEM warranty program and details:

• Customer process
  • Process flow
  • Parts handling
  • Warranty data management
  • Data accessibility
• Commercial implications
  • Pay points
  • Cost structure breakdown
• No Trouble Found liability
• Other comments

OEM customers included in the “Analysis” include: BMW, Chrysler, Ford, General Motors, Honda, Hyundai, Kia, Mercedes, Nissan, Toyota and Volkswagen.The publication also includes an analysis produced by Clark Hill.

The analysis can be ordered as a hard copy or pdf. An Excel file of the OEM analysis is included with all orders.

OESA Member Price: $50
Non-Member Price: $100

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