Updated OEM Warranty Comparative Analysis Unveiled
Greg Janicki, OESA
On Nov. 1, 2011, the OESA Warranty Management Council hosted the “OESA Comparative Analysis of OEM Warranty Programs” at MSU Management Education Center, Troy, Mich. Attendees heard presentations that identified tools meant to provide suppliers with knowledge to drive best practices in warranty management.
Also presented at the meeting was the updated version of the “OESA Comparative Analysis of OEM Warranty Programs” publication. The document provides an overview of each North American OEM warranty program and details:
- Customer process
- Process flow
- Parts handling
- Warranty data management
- Data accessibility
- Commercial implications
- Pay points
- Cost structure breakdown
- No Trouble Found liability
OEM customers included in the “Analysis” include: BMW, Chrysler, Ford, General Motors, Honda, Hyundai, Kia, Mercedes, Nissan, Toyota and Volkswagen.
The meeting featured commentary by Michael Hirt, manager, warranty and service quality, ADAC Automotive, and Dave Sakata, vice president, technology, Freudenberg-NOK, who provided an overview of the analysis and how to leverage the information. In addition, William Kohler, member, Clark Hill PLC, shared an update on industry issues related to warranty.
The publication is $50 for members, $100 for non-members. To order, visit the publications section of http://www.oesa.org. For further information, contact Greg Janicki at 248.952.6401 ext. 245 or gjanicki@oesa.org.