A Proactive Approach to Product Development and Warranty Management
Mike Shapiro, OESA

On Dec. 8, 2011, OESA’s Product Development and Warranty Management Councils will hold a joint meeting to address common concerns.  The purpose of the joint council meeting is to open a dialogue between the two disciplines to determine how each council can achieve its own objectives by closer collaboration with the other.  Through separate discussions at each council, a corollary was drawn between product development activities and warranty procedures.  At the same time, improvements in warranty management procedures are often developed through products already on the market.  This joint meeting will be the first of many discussions on collaborative and proactive problem solving between these two essential areas.

The Warranty Management Council and Product Development Council are open to senior executives or functional managers from OESA regular member companies responsible for warranty or the warranty process (Warranty Management); and managing or overseeing engineering, product development, innovation or new technology activities (Product Development).  For more information regarding these councils, contact Greg Janicki (Warranty Management) gjanicki@oesa.org or Mike Shapiro (Product Development) mshapiro@oesa.org.