OESA Releases Updated Comparative Analysis of OEM Warranty Programs Publication

OESA Releases Updated Comparative Analysis of OEM Warranty Programs Publication
Greg Janicki, OESA

OESA has released an updated version of the “Comparative Analysis of OEM Warranty Programs”. The publication provides suppliers with tools to drive best practices in warranty management, flow information through the tiers, and, ultimately drive toward zero or near-zero warranty.  The document provides an overview of each OEM warranty program and details:

  • Customer process
    • Process flow
    • Parts handling
    • Warranty data management
    • Data accessibility
  • Commercial implications
    • Pay points
    • Cost structure breakdown
  • No trouble found liability
  • Other comments

OEM customers in the “Analysis” includes: BMW, Chrysler, Ford, General Motors, Honda, Hyundai, Mercedes, Nissan, Toyota and Volkswagen.

The publication cost is $50 for members and $100 for non-members.  To order a copy, visit the publications section of http://www.oesa.org.  For further information contact Greg Janicki at 248.952.6401 ext. 245 or gjanicki@oesa.org. 

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