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OESA Publications
OESA produces various publications to support our members’ need for relevant industry information. Some of these publications are OESA original products (OESA Member Directory, OESA News, et al.) while others are produced in-partnership with outside experts (OESA Terms and Conditions Analysis, Consumer-centric Warranty Analysis, et al.). In either case these resources provide valuable insight into the highly competitive automotive industry.
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CQI-14 Automotive Warranty Management Guidelines
Jointly developed by OESA and the Automotive Industry Action Group (AIAG), this document is designed to promote advances in consumer satisfaction and continuous warranty improvement. It provides a recommended, robust warranty management program that instills a consumer-centric approach to warranty management. This approach begins with the end consumer in mind and provides tactics, techniques and case studies for all constituencies, particularly vehicle manufacturers and their suppliers. |
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Draft Directed Buy Form of Agreement |
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OESA Comparative Analysis of OEM Warranty Programs in North America |
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OESA N.A. OEM Production P.O. Terms and Conditions Comparative Analysis |
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OESA Member Online Directory |
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OESA Model Terms and Conditions |
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OESA Association Update
The OESA 2019-20 Association Update outlines key accomplishments, financials and strategic initiatives. |
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