OESA Publications

OESA Publications

OESA produces various publications to support our members’ need for relevant industry information. Some of these publications are OESA original products (OESA Member Directory, OESA News, et al.) while others are produced in-partnership with outside experts (OESA Terms and Conditions Analysis, Consumer-centric Warranty Analysis, et al.). In either case these resources provide valuable insight into the highly competitive automotive industry.

OESA Automotive Warranty Best Practices

The OESA Warranty Management Council has created a list of best practices for managing claims and repair data throughout the warranty lifecycle. This document is a helpful tool to foster a more collaborative partnership between manufacturers and their component suppliers through the implementation and execution of a fair, robust, and data-driven warranty process.

No Charge. CLICK HERE to Download

CQI-14 Automotive Warranty Management Guidelines

Jointly developed by OESA and the Automotive Industry Action Group (AIAG), this document is designed to promote advances in consumer satisfaction and continuous warranty improvement. It provides a recommended, robust warranty management program that instills a consumer-centric approach to warranty management. This approach begins with the end consumer in mind and provides tactics, techniques and case studies for all constituencies, particularly vehicle manufacturers and their suppliers.

(Order through AIAG: www.AIAG.org) • Member Price: $49 • Non-Member Price: $196

Draft Directed Buy Form of Agreement

This document is a framework that sets forth roles and responsibilities for the three parties in a directed-by arrangement, along with a RASIC chart that makes clear the relationship of the OEM, Tier 1 and Tier 2.

No Charge. CLICK HERE for Download Options

OESA Comparative Analysis of OEM Warranty Programs in North America

This document analyzes the OEM warranty management programs in North America for BMW, Daimler, FCA, Ford, General Motors, Honda, Hyundai, Nissan, Toyota and Volkswagen and includes an analysis produced by Clark Hill PLC.

The document compares warranty terms, process, parts return and general information for the various OEM warranty programs. The intent is to address suppliers’ ability to proactively manage the complexity of commercial warranty terms and customer programs.

CLICK HERE for Purchasing Options

OESA N.A. OEM Production P.O. Terms and Conditions Comparative Analysis

This document provides OE suppliers a ready reference to clarify essential documents within contractual relationships with their customers, and highlights areas most critical to today’s industry environment.

OESA and Butzel Long have partnered to develop the Analysis, which compares the terms and conditions of BMW, FCA US, Ford, General Motors, Honda, Hyundai, Kia, Mercedes-Benz U.S. International, Inc., Nissan, Rivian, Tesla, Toyota, Volkswagen and Volvo.

CLICK HERE for Details and Purchasing Options

OESA Member Online Directory

This online directory features a complete list of OESA members and links to their websites.

CLICK HERE to View

OESA Model Terms and Conditions

This document addresses difficult industry issues, such as intellectual property and warranty, in a sensible and equitable manner for all parties. The Model Terms presents a fair and balanced relationship between the buyer and seller. OESA Encourages suppliers to adopt the model terms and conditions, given the constraints of customer contract terms and conditions.

No Charge. CLICK HERE for Download Options

OESA Model NonDisclosure Agreement

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