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OESA Publications
OESA produces various publications to support our members’ need for relevant industry information. Some of these publications are OESA original products (OESA Member Directory, OESA News, et al.) while others are produced in-partnership with outside experts (OESA Terms and Conditions Analysis, Consumer-centric Warranty Analysis, et al.). In either case these resources provide valuable insight into the highly competitive automotive industry.
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CQI-14 Automotive Warranty Management Guidelines
Jointly developed by OESA and the Automotive Industry Action Group (AIAG), this document is designed to promote advances in consumer satisfaction and continuous warranty improvement. It provides a recommended, robust warranty management program that instills a consumer-centric approach to warranty management. This approach begins with the end consumer in mind and provides tactics, techniques and case studies for all constituencies, particularly vehicle manufacturers and their suppliers. |
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Draft Directed Buy Form of Agreement This document is a framework that sets forth roles and responsibilities for the three parties in a directed-by arrangement, along with a RASIC chart that makes clear the relationship of the OEM, Tier 1 and Tier 2. No Charge. CLICK HERE for Download Options |
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OESA Comparative Analysis of OEM Warranty Programs in North America This document analyzes the OEM warranty management programs in North America for BMW, Daimler, FCA, Ford, General Motors, Honda, Hyundai, Nissan, Toyota and Volkswagen and includes an analysis produced by Clark Hill PLC. The document compares warranty terms, process, parts return and general information for the various OEM warranty programs. The intent is to address suppliers’ ability to proactively manage the complexity of commercial warranty terms and customer programs. CLICK HERE for Purchasing Options |
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OESA N.A. OEM Production P.O. Terms and Conditions Comparative Analysis This document provides OE suppliers a ready reference to clarify essential documents within contractual relationships with their customers, and highlights areas most critical to today’s industry environment. OESA and Butzel Long have partnered to develop the Analysis, which compares the terms and conditions of BMW, FCA US, Ford, General Motors, Honda, Hyundai, Kia, Mercedes-Benz U.S. International, Inc., Nissan, Rivian, Tesla, Toyota, Volkswagen and Volvo. CLICK HERE for Details and Purchasing Options |
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OESA Member Online Directory This online directory features a complete list of OESA members and links to their websites. CLICK HERE to View |
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OESA Model Terms and Conditions This document addresses difficult industry issues, such as intellectual property and warranty, in a sensible and equitable manner for all parties. The Model Terms presents a fair and balanced relationship between the buyer and seller. OESA Encourages suppliers to adopt the model terms and conditions, given the constraints of customer contract terms and conditions. No Charge. CLICK HERE for Download Options |
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OESA Association Update
The OESA 2019-20 Association Update outlines key accomplishments, financials and strategic initiatives. |
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